Supporting Your Independence
with NDIS Services
that Empower
We're here to make your NDIS journey easier with tailored support that respects your choices and helps you reach your goals. Your abilities, your future.
Open the doors to a holistic
assistance with Mercy Care
Disability Services
Mercy Care Disability Services is here to support NDIS
participants with accommodation, life skills, and
motivation, helping them lead fulfilling lives
Our Mission
To empower people of all abilities
to live the life they choose.
Our mission is to empower individuals of all abilities to live the life they choose by providing disability support and services that truly make a difference. Mercy Disability Care fills a crucial gap in Melbourne’s disability support sector, helping individuals find employment, live independently, and connect with their community. Our wide range of tailored services is designed to support each person in reaching their full potential.
Our Services
We tailor our services to each client, with skilled,
compassionate support workers dedicated to
providing the best care.
Support Coordination
Support Coordination services are designed to guide and assist participants in understanding and managing their NDIS plans. This service ensures that participants can effectively navigate the NDIS system, connect with service providers, and coordinate various supports to meet their needs. Support Coordinators work closely with participants to develop and implement strategies for achieving their goals, helping them access the services and resources they require. Additionally, Support Coordination equips participants with the skills and confidence to manage their own plans and services independently in the future.
Supported Living Accommodation
Supported Living Accommodation provides participants with housing options that are tailored to their individual needs, offering a range of support services to help them live independently within a safe and comfortable environment. This service ensures that participants have access to the care and assistance they need, whether it be for personal care, household tasks, or community engagement. Supported Living Accommodation creates an adaptable living space, where individuals can maintain as much independence as possible, while still receiving the support and guidance necessary to thrive in their daily lives.
In-Home Support
In-Home Support services are designed to offer tailored, one-on-one assistance to individuals in the comfort and privacy of their own homes. This service provides support with daily living tasks such as personal care, meal preparation, housekeeping, and medication management. In-Home Support helps maintain or increase the participant's independence, allowing them to remain in a familiar environment while receiving the necessary assistance. Whether it's a few hours a week or more extensive care, these services are designed to be flexible and responsive to each participant’s unique needs, helping them live as comfortably and independently as possible.
Long Term Accommodation
Long Term Accommodation offers permanent, stable housing options for participants who need ongoing, structured support. This service ensures that individuals have access to safe, supportive living arrangements that meet their personal needs, whether for medical, emotional, or social reasons. Residents are provided with continuous care, including personal assistance, access to community resources, and opportunities to engage in social and recreational activities. Long Term Accommodation is designed to foster a sense of belonging, security, and community while providing the necessary support to help individuals maintain a high quality of life over time.
Short Term Accommodation
Short-Term Accommodation (STA) provides participants with temporary housing solutions for short durations when they are unable to stay in their usual environment, such as when their support network is unavailable or if they require a change of scenery. This service is designed to meet the unique needs of individuals, offering a safe, comfortable, and supportive environment that includes personal care services, meals, and recreational activities. Whether due to a temporary absence of family caregivers or the need for a peaceful retreat, STA ensures individuals feel secure, cared for, and engaged in enriching experiences.
Respite Accommodation Services
Respite Accommodation Services provide an essential opportunity for families and primary caregivers to take a break, knowing that their loved ones are receiving the highest level of care and support in a safe, comfortable setting. This service ensures that participants continue to receive personalized assistance, including personal care, daily activities, and therapeutic services, while their caregivers are given time to rest and rejuvenate. By offering both short-term accommodation and quality care, Respite Accommodation plays a crucial role in supporting the well-being of families and promoting the health of caregivers.
Supported Independent Living
Supported Independent Living (SIL) provides participants with the opportunity to live in their own homes or shared accommodations, while receiving continuous, tailored support designed to enhance their independence and quality of life. SIL services include assistance with daily living tasks, personal care, skill development, and community participation. The goal of SIL is to empower individuals to live as independently as possible while ensuring that they have the necessary supports in place to live safely and thrive. This service promotes the development of skills that encourage greater autonomy, build confidence, and foster social inclusion.
Community Participation
Community Participation services encourage participants to actively engage in their local community through a wide variety of social, recreational, and educational activities. These services are designed to foster personal growth, build social connections, and promote inclusivity by helping individuals develop new skills, boost their confidence, and forge meaningful relationships with others. Participants may take part in group outings, workshops, volunteering opportunities, and other community-based experiences that promote independence, socialization, and empowerment. Community Participation not only enhances social skills but also encourages individuals to take an active role in their communities.
24/7 In & Out of Home Care
24/7 In & Out of Home Care offers comprehensive, round-the-clock care for individuals who require constant supervision and support due to complex medical, behavioral, or personal needs. Whether provided in the participant’s home or a dedicated care facility, these services ensure that individuals receive the appropriate care, assistance with daily living activities, and medical or therapeutic support at any time of day or night. The goal is to provide individuals with the highest level of care and attention, ensuring their safety, well-being, and comfort at all times, regardless of the setting.
Emergency Accommodation
Emergency Accommodation provides urgent, immediate access to safe and secure housing for individuals facing sudden crises or unexpected circumstances. This service is designed to offer temporary shelter and support to participants in times of emergency, ensuring they have a place to stay while more permanent solutions are arranged. Emergency Accommodation plays a critical role in providing stability during uncertain times, offering peace of mind to both the individual and their family or support network, while ensuring that immediate needs are met in a safe and supportive environment.
School Holiday Program
The School Holiday Program offers a wide range of organized, supervised activities specifically designed for children and young people with disabilities during school holidays. This program provides an opportunity for participants to engage in fun, educational, and social experiences that foster personal growth and development in a safe and supportive environment. Through group activities, creative workshops, and outings, participants build social skills, increase confidence, and form lasting friendships, all while giving their families the chance to rest and recharge during the school break.
Social Support
Social Support services are designed to help participants develop meaningful social connections, reduce isolation, and build strong relationships within their community. These services provide both one-on-one and group support, helping individuals improve their communication skills, engage in social activities, and connect with others in a meaningful way. Whether through regular social outings, structured activities, or facilitated group discussions, Social Support aims to increase participants' confidence, reduce feelings of loneliness, and enhance their ability to interact and thrive within their community.
Our Values
We value trust, compassion, accountability,
and excellence, empowering individuals to
live fulfilling lives.
Trust & Commitment
Have confidence in knowing that our commitment, integrity, and reliability are a strong part of us.
Compassion & Empathy
We offer calm, empathetic support in all situations, understanding and responding to each person’s unique needs.
Accountability
We show a willingness to improve and learn and are often transparent in our services we provide.
Sincerity
We work hard to exceed expectations and deliver the best possible service.
Frequently Asked
Questions
What are Disability Employment Services?
Disability Employment Services (DES) in Australia are government-funded programs designed to assist individuals with disabilities in finding and maintaining employment. These services help participants overcome employment barriers, develop skills, and connect with potential employers. DES providers offer job search assistance, vocational assessments, skills training, and workplace support. The goal is to empower individuals with disabilities to achieve meaningful employment and actively participate in the workforce.
What does disability care involve?
Disability care in Australia includes a range of support services that assist individuals with disabilities in their daily lives and enhance their well-being. This care can involve personal assistance, household support, community access, and respite care. The level and type of support depend on individual needs and goals. Services can be provided at home, in community settings, or residential facilities. The National Disability Insurance Scheme (NDIS) is the primary government-funded program supporting people with disabilities in Australia.
Are NDIS and NDIA the same?
NDIS stands for the National Disability Insurance Scheme, while NDIA refers to the National Disability Insurance Agency. In simple terms, the NDIS is the scheme that provides support, whereas the NDIA is the organization responsible for implementing and managing the scheme.
What is an NDIS provider in Melbourne?
An NDIS provider is an organization or individual delivering NDIS-funded services to people with disabilities in Melbourne. These providers can include support workers, therapy professionals, equipment suppliers, and other service providers. Their role is to deliver services aligned with participants’ NDIS plans while ensuring high-quality support.
Who funds the NDIS?
The National Disability Insurance Scheme (NDIS) is jointly funded by the Australian government, along with state and territory governments.
Can I choose my disability service provider and the type of support I receive?
Yes, as an NDIS participant, you have full control over selecting your preferred service provider and the type of support you receive. Services are customized to your specific needs, ensuring they align with your goals and preferences.
Can I change my NDIS service provider if I am not satisfied with their services?
Yes, if you are unsatisfied with your current NDIS service provider, you have the right to switch to a different provider at any time to ensure you receive the best possible support.
What medical conditions are not covered by the NDIS?
The NDIS provides support for permanent disabilities but does not cover temporary conditions. For example, if you experience a short-term injury that affects mobility, you will not be eligible for NDIS funding.
How do I register for the NDIS?
To register for the NDIS in Australia, follow these steps: 1) Check your eligibility using the NDIS website's eligibility checker. 2) If eligible, attend a planning meeting to discuss your needs and goals. 3) Submit an NDIS access request form online or with assistance from an NDIS planner. 4) Undergo an assessment to determine eligibility. 5) If approved, receive confirmation of your NDIS plan and the supports available to you. 6) Start using your plan to access the necessary services. The NDIS provides various resources to assist individuals throughout the registration process.
